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Contact and complaints

DRAFT for review by an Irish-qualified solicitor. Not yet legally reviewed. Placeholders in [SQUARE BRACKETS] must be completed before publication.

Operator: [TRADER NAME], [GEOGRAPHIC ADDRESS], Ireland Email: [SUPPORT EMAIL] (we aim to reply within 2 working days) Company number / VAT: [CRO NUMBER] / [VAT NUMBER, if registered]

Complaints

  1. Email [SUPPORT EMAIL] with your account email and what went wrong.
  2. We'll acknowledge within 2 working days and aim to resolve within 14 days.
  3. If you're not happy with the outcome, you can contact the Competition and Consumer Protection Commission (ccpc.ie) for information about your rights, or the European Consumer Centre Ireland (eccireland.ie) if you live elsewhere in the EU. You can also use the Small Claims procedure of the District Court.

For data protection complaints, see the Privacy notice.